Frequently Asked Questions

We provide end-to-end tourist, business, and visit visa facilitation for all premier destinations worldwide, including:

• Schengen Area (France, Germany, Italy, Switzerland, Sweden, Netherlands, Spain)
• North America & Oceania (Australia, Canada, United States)
• Asia & Eurasia (Azerbaijan, Cambodia, China, Indonesia, Japan, Thailand, Malaysia)
• Middle East & Africa (Saudi Arabia, UAE, Bahrain, Qatar, Egypt)

You can check our country starting rates and apply directly through our dedicated Visa Services Page.

No legal or ethical travel agency can guarantee a 100% visa grant, as final adjudication rests solely with the immigration authorities and consular officers of each respective embassy.

However, our visa team maintains an industry-leading 98%+ approval track record. We conduct rigorous pre-assessment of your documentation, verify bank statements, prepare verified hotel vouchers and flight itineraries, draft customized cover letters, and eliminate discrepancies before submission.

Processing time varies significantly by country and visa type:

• Electronic Visas (eVisa): Azerbaijan (3–5 working days), Cambodia (3–5 working days), Bahrain (3–7 working days), Egypt (5–10 working days).
• Schengen Visas (France, Germany, Italy, Switzerland): Typically 15 calendar days from your biometric appointment date at VFS/Gerry's.
• Australia & Canada: Usually 4 to 8 weeks depending on embassy workload.

We advise submitting applications at least 4 to 6 weeks in advance of planned travel dates for sticker/embassy visas.

Yes. Our visa facilitation service includes monitoring available biometric appointment slots for Schengen countries, the UK, Australia, and Canada, and securing your preferred date and time at the relevant visa application center in Karachi, Islamabad, or Lahore.

Absolutely. Complex multi-destination flight routing is one of our flagship aviation specialties. Whether you are flying Karachi → London → New York → Paris → Karachi or planning extended layovers in Istanbul, Doha, or Dubai, our global distribution systems optimize transit times, baggage transfers, and fare rules.

As an accredited agency with direct carrier contracts, we have access to consolidator fares, private inventory, and corporate flight desks that are frequently cheaper than public online booking engines. Furthermore, unlike impersonal automated booking apps, you receive a dedicated personal travel manager who handles date changes, cancellations, seat assignments, and baggage upgrades directly.

You never have to navigate long airline call center wait times. Our 24/7 Concierge Desk immediately manages your ticket on your behalf, providing alternative connections, complimentary rebooking onto partner carriers, or claiming full airline refunds as applicable.

Yes. Simply inform our concierge when issuing your tickets. We arrange pre-assigned seating (extra legroom, window, or aisle), special dietary meals (Halal, Asian Vegetarian, Child Meal, Diabetic), frequent flyer loyalty point crediting, and pre-purchased excess baggage allowances.

Yes, 100%. While we offer curated luxury itineraries, every single package can be customized to your exact timeframe, pace, accommodation tier, and bucket-list activities. Whether you are traveling as a couple, an extended family, or a private VIP group, we build the itinerary around you.

Our premium Skardu & Gilgit-Baltistan luxury packages include:

• Direct scenic mountain flights (Islamabad ↔ Skardu)
• Exclusive lodging in 4-star and 5-star mountain retreats (Serena Shigar Fort, Khaplu Palace, Shangrila Resort)
• Private heated 4x4 Prado / Land Cruiser with seasoned alpine chauffeurs
• Curated private tours to Shauser Lake, Deosai Plains, Cold Desert, and Kachura Lakes
• Certified local English and Urdu-speaking guides and permits

Yes. Our corporate division handles executive group ticketing, conference and exhibition arrangements (GITEX, Canton Fair, Arab Health), priority hotel reservations, and consolidated billing for organizations and multinationals across Pakistan.

We accept multiple convenient and secure payment channels:

• Direct Online Bank Transfer (IBFT) to our verified corporate bank accounts in Pakistan.
• Corporate Pay Order / Cheque payable to Airways Travel & Tours.
• Credit & Debit Cards (Visa, MasterCard, UnionPay).
• In-Person Cash Settlement at our Karachi office against official printed receipts.

Never. Complete financial transparency is our core founding principle. Every quote we issue breaks down the exact government embassy fees, airline base fare & taxes, and our service fee upfront. You will never encounter unexpected fees upon checkout.

Flight refunds are processed in strict accordance with the operating carrier's fare conditions. When an eligible ticket or hotel booking is cancelled, we promptly initiate the refund with the airline or supplier and credit your account as soon as the funds are settled.

Please note that government visa application fees are non-refundable once an application has been lodged with the respective embassy or immigration department.

Every passenger traveling under an Airways itinerary is provided with a dedicated 24/7 WhatsApp emergency hotline: +92 339 0020309. Whether facing an unexpected delay, needing an emergency hotel extension, or requiring transit guidance, our duty manager is reachable at any hour across any time zone.